We are committed to delivering high-quality virtual reality (VR) gaming experiences that immerse and entertain our players. Our goal is to ensure that every customer feels satisfied with their purchase and has a smooth experience using our platform. However, we understand that situations may arise where a refund is necessary, and we have developed a fair and transparent policy to handle such requests.
Refunds for VR games are available within 14 days of purchase, provided that the total playtime does not exceed 2 hours. This window allows customers to test gameplay, performance, and compatibility with their device before making a final decision. If a game is found to be incompatible with your hardware or does not meet reasonable expectations based on its description, a refund may be issued within these limits.
To be eligible, the game must not be heavily played, completed, or tampered with through unauthorized modifications. Our system automatically tracks usage data to ensure that content has not been excessively accessed prior to the refund request. This ensures fairness for both players and developers.
Pre-orders for VR games can be canceled at any time before the official release date. After the release, the standard 14-day, 2-hour refund rule applies. In the case of subscriptions (e.g., monthly VR access services), refunds are permitted within 3 days of renewal if the content has not been accessed during that time period.
If a VR title fails to function due to a technical issue, we recommend verifying that your system meets all minimum requirements and ensuring your software and drivers are up to date. If the problem persists and usage remains within refund limits, you may qualify for a refund based on functionality concerns.
All refund requests are evaluated individually. Abuse of the refund system, including repeated or excessive refund requests without valid justification, may result in restrictions or loss of refund privileges. Our team reserves the right to refuse refunds in cases where clear policy violations have occurred.
Once approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or financial provider, but we aim to complete refunds as promptly as possible.
We encourage all customers to read descriptions carefully, check system compatibility, and review available gameplay previews before making a purchase. This helps reduce the need for refunds and ensures a more enjoyable gaming experience.
Thank you for choosing our platform for your VR gaming needs. We remain dedicated to offering immersive entertainment and fair policies to support your experience.